Delivery across EuropeContact and support
Tell us what happened. Every request gets a number and a thread where you can follow our replies.
Frequently asked questions
How long do I have to return a product?
As a consumer you can withdraw from the purchase within 15 days of receiving the product, without giving a reason. Choose "Return (withdrawal)" above and select the products.
How do I send the product back?
Send the product with the proof of purchase or its copy within 14 days of submitting the withdrawal. Return shipping is paid by the buyer. Parcels sent at our expense or cash on delivery are not accepted.
When will I get my money back?
We refund the price of the product and the cost of delivery to you no later than 14 days after we receive the product back, using the same payment method you used.
How do I file a complaint?
Choose "Complaint", describe the defect, when you noticed it and what you expect from us. Photos help. We respond to complaints within 15 days.
Where can I see my order?
With an account you will find your orders and their shipping status in the account panel. If you ordered as a guest, choose "Order or delivery" and give your order number.
